Legal Information
Your privacy and trust matter to us. Please review our policies below.
Privacy Policy
Last updated: January 1, 2025
Alegria Home Care ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address, phone number, mailing address)
- Health-related information necessary to provide home care services
- Insurance and billing information
- Device and usage data when you visit our website (IP address, browser type, pages visited)
- Communications you send us through contact forms or email
2How We Use Your Information
- To provide, operate, and improve our home care services
- To communicate with you about your care plan, appointments, and inquiries
- To process billing and insurance claims
- To comply with applicable laws and regulations
- To send you updates, newsletters, or promotional materials (with your consent)
- To analyze website usage and improve user experience
3Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Caregivers and care coordinators directly involved in your care
- Insurance providers and billing partners as required
- Government agencies when required by law
- Trusted third-party service providers who assist in operating our website and services, under strict confidentiality agreements
4Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
7SMS Privacy Policy
Text Message Communications
Alegria Home Care offers opt-in text messaging services to provide you with important updates, appointment reminders, and care-related information.
Opt-In Consent
By checking the SMS consent box on our forms, you are agreeing to receive transactional and informational text messages from Alegria Home Care. This includes appointment confirmations, care updates, schedule changes, and important service notifications.
Message Frequency
Message frequency will vary based on your care schedule and service needs. You may receive messages for appointment reminders, caregiver updates, schedule changes, or other care-related communications as necessary.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Alegria Home Care does not charge for text messages, but your mobile carrier may. Please check with your carrier regarding potential charges for receiving text messages.
Help & Support
If you need assistance with text messages or have questions about our SMS service, reply HELP to any message or contact us through our website. You can also reach out to our care team directly for support.
Opt-Out Instructions
You can opt out of text messages at any time by:
- Replying STOP to any text message
- Contacting us through our website or care team
- Updating your communication preferences in your care plan
After opting out, you may receive one final confirmation message.
SMS Data Protection
Your mobile phone number and SMS communications are protected under our general Privacy Policy. We do not share your phone number with third parties for marketing purposes. Text message content is used solely for providing care services and communicating important information related to your care.
Supported Carriers
Our SMS service is compatible with major U.S. mobile carriers. If you experience issues receiving messages, please contact us to verify compatibility with your specific carrier and plan.
Important Note
Text messaging is a convenience service and should not replace direct communication with your care team for urgent matters. For emergencies or immediate care needs, please call directly or contact emergency services.
8Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: